Info for Families & Carers

Welcome to our Relatives and Carers area. We appreciate that the move into a care home can often be a difficult transitionary period, not only for those making the move, but also for their friends, carers and loved ones. This page is dedicated to helping you to understand this new beginning, and making the process as straightforward as possible for you. Please refer to our FAQs section for more information on funding, types of care and the services we offer.

We’d also like to share the Residents Hub section of our website with you, which is designed for prospective residents themselves. This aims to give a feeling for life in Macc Care’s homes, and answer any questions future residents might have.

OVERALL RATINGS

Our current rating with carehome.co.uk is:

9.7
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FREQUENTLY ASKED QUESTIONS

  • How do I know when a care home is the right next step?

    Macc Care realise that this can be a difficult decision to make, with worries about leaving current residences behind. So how do you know when a care home is the right next step? If an individual has been struggling with every-day tasks and activities, and particularly so if they have injured themselves whilst at home, the move to a residential home can only be a correct decision. More than likely, if you or a loved one are in contact with the NHS in regards to these options, they will have referred you to a member of the local council who will assess your needs. You will also be assessed on the financial support you are entitled to in order to pay for your care. If you are assessed by the council as requiring residential care, your care package coordinator will help you to find somewhere that is both suitable and to your liking. There really is no need to live struggling with every-day tasks when your local community can offer you support both financially and physically.

  • What should we look for in an excellent care home?

    All care homes are regulated by the CQC (Care Quality Commission), who produce regular reports on the performance of care homes. We are very proud of the scores of our homes, you can view the CQC reports of our homes on their individual pages. Inspections are made biannually and the findings of these inspections are documented in a public report. The local Fire Service and the Environmental Health Department also carry out inspections. It is also a statutory requirement for the owner or senior management of every home to inspect it on a monthly basis. The result of this inspection is made available to the Care Quality Commission on request. Any good care home will have friendly and kind staff members, who go the extra mile for residents. At Macc Care, we are proud to say that this is part of our very nature.

  • What can I expect on moving day?

    We try to make moving day as stress-free as possible. You’re welcome to move in over a number of days if that is easier for you. At all of our care homes, we encourage new residents to bring their own possessions with them, in order to really make the space their own. Once settled; team members will come to introduce themselves and get to know you. When a new resident feels comfortable to do so, they are welcomed to join the home’s social activities, which provide an excellent opportunity to make friends with the other residents of the home.

  • What kinds of care do Macc Care provide?

    Each of our homes provide slightly different care options, please visit each of the homes’ pages for further details on this. Please note however, that whilst our homes are accredited with governing bodies for dementia, we are not placed to provide care for individuals whose behaviour has become disruptive.

  • How do you support existing hobbies and ways of life?

    At Macc Care we actively encourage our residents to continue with their existing hobbies, and many still go out with their friends and families just as they would have done previously – whereas now, they enjoy the comfort of knowing that they will have the continued support they need once they get back home.

  • What measures are in place in the instance of a fall or similar incident?

    All of our residents have around the clock care in place, so that your loved one will be well looked after in the case of a fall or similar incident. Many of our newer homes are fitted with a state of the art nurse call system, which means if they’re ever in any difficulty, help is just the press of a button away. Should hospitalisation ever be necessary, there will be procedures in place to alert the next of kin that this has happened as soon as possible.

  • What kind of food can I expect to have whilst staying?

    Each of our homes pride themselves on providing an outstanding standard of catering for our residents. Often the food is so good that family members stick around to have dinner in the homes as well! All of our catering teams are fully able to accommodate dietary requirements or preferences. You can view a sample menu from each of the homes on their individual pages.

  • What kind of accommodation can be expected within one of your care homes?

    The majority of our homes are single occupancy rooms, and many of them also have an en-suite bathroom. All meet the required size, set by the CQC and are furnished with the aids necessary to help residents go about their day. Please view our homes pages to find out the specification of accommodation within individual homes.

  • How are basic needs such as hairdressing, physiotherapy and laundry dealt with?

    All of our homes have facilities to support these basic needs and others, with on-site visits from physios and hairdressers wherever they are necessary. Please contact homes individually to find out where these are inclusive in the standard price or otherwise.

  • What is the flexibility in regards to visiting hours, and taking a relative out for the day?

    We encourage independence as much as possible. Families are welcome to take their loved ones out for the day, but please be aware that some homes have visiting hours, to help residents wind-down at the end of the day.

TOUR OUR HOMES

Welcome to our Relatives and Carers area. We appreciate that the move into a care home can often be a difficult transitionary period, not only for those making the move, but also for their friends, carers and loved ones. This page is dedicated to helping you to understand this new beginning, and making the process as straightforward as possible for you. Please refer to our FAQs section for more information on funding, types of care and the services we offer.

We’d also like to share the Residents Hub section of our website with you, which is designed for prospective residents themselves. This aims to give a feeling for life in Macc Care’s homes, and answer any questions future residents might have.

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