Frequently Asked Questions

Transitioning to a care home is a big move – Here’s our outlook:

Macc Care sees the move into a care home as an exciting new beginning, with the possibility of meeting new friends, gaining a new lease of life and not having to worry about day-to-day issues. More than likely, you or a loved one have been finding every day life at home more difficult. Things such as making meals, bathing, changing or getting around your house can become challenging. You might have found this impacting on your ability to carry out your hobbies or see friends and family. The move to a care home can help to take these issues from your shoulders. The additional care provided within a care home setting, can really give you a new lease of life. All of our Macc Care homes will go out of their way to support your existing hobbies and lifestyle, meaning that the only real change will be where you rest your head at night. All prospective residents are welcome to come for a taster day at our homes, to get an idea of what it would be like to live there. Prospective residents should also know that this doesn’t have to be a permanent decision. Much of the time, the initial move seems daunting, however the improved standard of life in the home actually leaves most with much more freedom than they have previously experienced. We have a Resident’s Hub, specifically designed for the viewing of prospective residents. This aims to answer their questions, ease worries and give a taste of the homes, if paying a visit in person isn’t possible.


  • How do I know when a care home is the right next step?

    Macc Care realise that this can be a difficult decision to make, with worries about leaving current residences behind. So how do you know when a care home is the right next step? If an individual has been struggling with every-day tasks and activities, and particularly so if they have injured themselves whilst at home, the move to a residential home can only be a correct decision. More than likely, if you or a loved one are in contact with the NHS in regards to these options, they will have referred you to a member of the local council who will assess your needs. You will also be assessed on the financial support you are entitled to in order to pay for your care. If you are assessed by the council as requiring residential care, your care package coordinator will help you to find somewhere that is both suitable and to your liking. There really is no need to live struggling with every-day tasks when your local community can offer you support both financially and physically.

  • What should we look for in an excellent care home?

    All care homes are regulated by the CQC (Care Quality Commission), who produce regular reports on the performance of care homes. We are very proud of the scores of our homes, you can view the CQC reports of our homes on their individual pages. Inspections are made biannually and the findings of these inspections are documented in a public report. The local Fire Service and the Environmental Health Department also carry out inspections. It is also a statutory requirement for the owner or senior management of every home to inspect it on a monthly basis. The result of this inspection is made available to the Care Quality Commission on request. Any good care home will have friendly and kind staff members, who go the extra mile for residents. At Macc Care, we are proud to say that this is part of our very nature.

  • What can I expect on moving day?

    We try to make moving day as stress-free as possible. You’re welcome to move in over a number of days if that is easier for you. At all of our care homes, we encourage new residents to bring their own possessions with them, in order to really make the space their own. Once settled; team members will come to introduce themselves and get to know you. When a new resident feels comfortable to do so, they are welcomed to join the home’s social activities, which provide an excellent opportunity to make friends with the other residents of the home.

  • What kinds of care do Macc Care provide?

    Each of our homes provide slightly different care options, please visit each of the homes’ pages for further details on this. Please note however, that whilst our homes are accredited with governing bodies for dementia, we are not placed to provide care for individuals whose behaviour has become disruptive.

  • How do you support existing hobbies and ways of life?

    At Macc Care we actively encourage our residents to continue with their existing hobbies, and many still go out with their friends and families just as they would have done previously – whereas now, they enjoy the comfort of knowing that they will have the continued support they need once they get back home.

Care Package Payments and Entitlements

  • Domiciliary Care, Residential Care, Nursing Care, Dementia Care, Respite Care – what are each of these?
    • Domiciliary Care is provided at your own home.
    • Residential Care is provided in a care home setting and is for people requiring extra support and care but for whom Nursing Care is not needed.
    • Nursing Care is provided for people who need constant monitoring but are suitably medically stable to not require hospitalisation.
    • Dementia Care is illness-specific. Homes should have the correct accreditation to offer care to those with dementia. Please note that Macc Care are not able to provide care for those with Dementia which causes them to be disruptive, and will assess these on a case-by-case basis.
    • Respite Care is a period of residency covering a few weeks. This aims to help carers and family members to have a break, or can be useful for residents to gain strength after a hospital visit, or bout of illness.
  • We think a care home could be the best next step – Where should we start with this process?

    If you are not already in touch with your local NHS authority, then please do so as your next step. They will put you in touch with your local council, who will help to assess your needs and help to apply for the financial aid you’re entitled to towards your care.

    Often these assessments will include a financial, or means test assessment, and a health check by a professional who will assess what your care needs are from day to day. You will be kept in the loop with every decision, and given multiple options in regards to the home which is best for you.

  • How will a decision be reached in regards the care package which is required?

    Your care package itself will be organised by your care package coordinator, who will then liaise with the local council in regards to their partial payment of your fees. Sometimes a top-up payment will be required. More on payment fees and structure to follow.

  • How do residents pay for their stay?

    In general, residents either pay fees privately or the Social Care & Health Department and the appropriate Clinical Commissioning Group fund them. If a person has assets of more than £23,250 (from April 2013), it is normal for them to pay for their own care until assets reduce to this amount. There is a further sliding scale between £23,250 and £14,250 worth of assets, after which care is provided free of charge. If the main home is still occupied by a spouse or partner who is over 60 years of age, then the asset value of it will not be taken into account in the assessment of total worth.

  • What is a top-up?

    A top-up is a payment made by a third party i.e. a relative or a power of attorney. It supplements the funding paid by your local Social Care & Health Department. This payment enables a resident to stay in a home where fees are greater than the standard amount agreed by Social Care & Health, and it makes up the difference. Top-ups are becoming increasingly common and can range from £15 to £150 per week.