Privacy Notice

Categories: Public

 

This is Macc Care Ltd Privacy Notice.

As part of the services we offer, we are required to process personal data about our service users and in some instances, the friends or relatives of our service users. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed in providing transparent information as to why we need your personal data and what we do with it. It will also explain your rights when it comes to your data. This information is set out in this privacy notice.

 

Service Users

What data do we have?

 

In order to provide a safe and professional service, we must keep certain records about you. We may record the following:

  • Your basic details and contact information e.g. your name, address, date of birth and next of kin;
  • Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

  • Your health and social care information, which might include both: your physical & mental health data.
  • Information, such as your race, ethnic origin, sexual orientation or religion.

 

Why do we keep this data?

 

We require this data so that we can provide a high quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data, for the reason that:

  • We are required to do so in our performance of a public task;
  • We are required to do so in order to fulfil a contract that we have with you;
  • We have a legal responsibility to operate under the Health and Social Care Act 2012 as well as the Mental Capacity Act 2005.

We process your special category data because;

  • It is necessary due to social security and social protection law (generally this would be in instances of safeguarding);
  • It is necessary for us to provide and manage social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain to you clearly as to why we need the data and how you can withdraw your consent.

 

Where do we process your data?

 

In order for us to be able to provide you with a high quality care and support, we will need to obtain a specific data. Such data is collected from, or shared with:

  1. You or your legal representative(s);
  2. Third parties.

We do this either by face to face, phone, email, Macc Care website or post.

Third parties are organisations whereby we have a legal reason to share your data with. These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  • The Local Authority;
  • Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
  • The police or other enforcement agencies, if ordered by law or court order.

 

Friends/Relatives

What data do we have?

 

As part of our work providing high-quality care and support, it might be necessary that we hold the following information about you:

  • Your basic details and contact information e.g. your name and address;

 

Why do we have this data?

 

By law, we need to have a lawful basis for processing your personal data.

We process your data as we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our residents.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain to you clearly as to why we need the data and how you can withdraw your consent.

 

Where do we process your data?

 

In order to provide high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative(s);
  2. Third parties.

We do this either by face to face, phone, email, Macc Care website or post.

Third parties are organisations, whereby we have a legal reason to share your data with. These may include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  • The Local Authority;
  • The police or other enforcement agencies, if ordered by law or court order.

 

How information is retained and kept safe?

 

Information is retained in secure electronic and paper records and access is restricted to only those who authorised to know.

It is important that information is kept safe and secure, to protect your confidentiality.  There are a number of ways in which your privacy is shielded; by removing your identifying information, using an independent review process, adhering to strict contractual conditions and ensuring strict sharing or processing agreements are in place.

The Data Protection Act 1998 and EU GDPR 2018 act regulates the processing of personal information.  Strict principles govern our use of information and our duty to ensure it is kept safe and secure.  Macc Care ltd is registered with the Information Commissioners Office (ICO).

Technology allows us to protect information in a number of ways, mainly by restricting access.  Our guiding principle is that we hold your information in strict confidence.

 

How do we keep information confidential?

 

Everyone working for Macc Care ltd is subject to the Common Law Duty of Confidentiality and the Data Protection Act 1998 together with EU GDPR 2018 act.  Information provided in confidence will only be used for the purposes to which you consent to, unless there are other circumstances covered by the law.

Under the Macc Care ltd Confidentiality Code of Conduct, all staff are required to protect information, inform you of how your information will be used and allow you to decide if and how your information can be shared which will be noted within your records.

Also, all Macc Care Ltd employees are required to undertake training in data protection, confidentiality, IT/cyber security, with additional training for specialist, such as healthcare records, data protection officers and IT staff.

 

Know Your Rights

 

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:

  1. You have the right to request a copy of all of the data we keep about you. (There may be a charge of £10, depending on the nature of your request. If this applies we will contact you)
  1. You have the right to ask us to correct any data we have which you believe to be inaccurate. You can also request that we restrict processing all your data while we consider your rectification request;
  2. You have the right to request that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Macc Care Ltd and CQC Guidelines
  3. You may also request us to restrict processing your personal data if we no longer require for the purpose we originally collected it for, but you do not wish for that data to be erased.
  4. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  5. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

 

Please complete ‘data subject request form’ if you want us to supply you with a copy of any personal data we hold about you. Data subject request form is available on request by visiting our website or requesting the form from our care home.

You may need to provide adequate information to our staff to be able to identify you, for example, a passport or driver’s licence to ensure that data is not shared with the wrong person. We will always endeavour to respond to your request as soon as possible and at the latest within one month

  

Please return the completed form to:

 

Macc Care limited

Data Protection Officer

109 Orphanage Road

Birmingham

B24 9JG

 

Email: Ethan@macccare.com

Telephone: 0121 377 6707

 

Contact us if you have a complaint or concern 

We endeavour to meet the highest standards when collecting and using your personal information. We would like to encourage you to present all your concerns to our attention and to ensure you that we look at any complaint very seriously. You can submit a complaint through our website, or you can write to:

Regional Quality Assurance Manager, 109 Orphanage Road, Birmingham, B24 9JG

If you remain dissatisfied with the decision following your complaint, you may wish to contact:

Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or on at www.ico.gov.uk The Information Commissioner will not normally consider an appeal until you have exhausted your rights of redress and complaint to the Macc Care ltd.

 

Abbey Rose 0121 377 6707
Austin Rose 0121 475 7871
Church Rose 0121 554 6413
Meadow Rose 0121 476 9808
Priestley Rose 0121 373 0134
Wulfrun Rose 01902 653 284