Welcome to the Residents Hub. This is the perfect page for anyone considering a move into one of Macc Care’s homes. Below you can see stories and pictures from our homes, as well as answers to your questions, information on each of the homes, and testimonials from our residents and their families. We hope this gives you a taste of what life can be like living with us.
Welcome to the Residents Hub
FREQUENTLY ASKED QUESTIONS
Below, we’ve tried to answer some of your burning questions. If you have any further questions which you’d like answering, please do not hesitate to contact us.
How do I know if moving into a home is the best decision for me?
We understand that the decision to move into a care home can be a difficult choice. At Macc Care, we take steps to ensure that you make the right choice for you. If you have experienced difficulties with your day-to-day living and have been assessed as requiring residential care, then we would encourage you to embrace this option. We believe that a move into a home, in which you feel happy and obtain an easier standard of living, can’t be a negative decision. In our homes residents join a vibrant family, and experiencing a new beginning in this way often provides a greater lease of life to pursue hobbies and interests. Whilst receiving the required level of support, you can also benefit from the possibility of making new friends, having freshly cooked, delicious meals daily, as well as looking forward to an excellent social and activity schedule. It is very common for prospective residents and/or a family members, to take part in a taster day or tour of the home. This will give you the opportunity to get to know our team, as well as chat to residents and get an idea of the social schedule, accommodation and what the food tastes like! Many of our homes have outstanding en-suite facilities and every one of our homes encourage you to bring your personal belongings, ornaments and possessions to make the space your own.
Remember that this is not an irreversible decision, if you move to any care home and don’t like it, you are perfectly within your rights to decide to go home again.
Will I be able to continue with the lifestyle I currently enjoy?
Absolutely – many seem to worry that their independence will be taken away from them if they make the transition to a care home. This is simply not the case, there really needn’t be any change to your current way of life; the only real change will be with your accommodation. All of our homes encourage and assist with maintaining your independence and current daily routine. You will be able to continue with all of the hobbies and activities you currently enjoy, both in and outside of your own home. Many residents find that without the worry of daily living tasks, they actually have much more time to spend doing the things they really enjoy.
What facilities and services can I look forward to?
Each of our homes have slightly differing services on offer. All have frequent beauticians, hairdressers and other personal care professionals who make on-site visits. We also have lots of charitable visitors, so someone will always be there to answer any questions you have, or just to have a chat. Additionally all our homes have large communal spaces where you can socialise with the other residents, alongside wonderful grounds which you can go out and enjoy at your leisure.
What will my room be like?
Each of our homes offer rooms in an array of specifications, please refer to the homes’ individual pages for further information in regards to this. All of our homes reach the standards set by the Care Quality Comission, and are well maintained and cleaned by staff. We encourage you to bring your own possessions with you, to really make yourself at home. Many of our rooms also have features such as an en-suite bathroom and a TV, and all of our homes are complete with Wi-Fi – please contact our homes individually for more information on the rooms they have available.
There are some foods I can’t eat or don’t like, will you be able to cater for me?
Yes – this is a very common occurrence, and we are more than happy to cater for your dietary requirements and preferences. Alongside a standard weekly menu with options, we can also ensure that any intolerances (or simply likes and dislikes) are catered for, with separate dishes often created to ensure these are met.
For more information on matters such as our homes, the quality of our care, price structure and types of care, please visit our Main FAQ here.
WHAT THEY SAY ABOUT US
My mum was sent to Wulfrun Rose for assessment from hospital after an illness. I was in such an emotional state and every member of staff that I spoke to was so kind and helpful. My mum is recovering and starting to interact. She has said that all the staff were kind and caring. It is a beautiful home, purpose built and very comfortable. Mum is due to go home with a care package in place but when my family and I have a holiday, I hope that she will be accepted back in Wulfrun Rose for respite care. I would then have peace of mind that she would be safe and looked after.
Nursing staff very approachable. Concerns are always dealt with quickly. My mothers care and independence is always at the centre of staff delivery.
My mum loves being at Abbey Rose Nursing Home, she is so happy and well cared for. The staff have been wonderful. I live in London so I need to know my mum is well looked after 24/7 and she 100% is at Abbey Rose. I can’t thank them enough for all they do for her.
Excellent individualised care, staff are welcoming and friendly. They have given my father a better quality of life by supporting him in the things he cannot do, but respecting the things he can do. All the staff have respect for the residents and their family. A clean and tidy environment. Management and nursing staff know all their patients well and are very approachable.
It is wonderful for both of us to know my husband is kept safe, nourished and very well looked after whilst in respite care.
I have peace of mind when I go away on a short break. I have complete confidence that his care will be more than adequate and more so, he likes it there and is quite happy for us both to have the break. All staff go above and beyond their duties. Grateful thanks to management and staff. All excellent.